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THERE IS A CHANGE COMING TO YOUR DOCTOR'S SURGERY: 'CARE NAVIGATION' - What does it mean to you as a patient?

Please see Further Information for full details

*Pre-bookable appointments now available as a face to face consultation or as a telephone consultation****

***We ask all our patients who are eligible for a flu vaccination to telephone us and book in as soon as possible, we have Saturday morning appointments available***

Glan Rhyd Surgery now has a waiting room blood pressure monitor. Why not call by, have your blood pressure recorded at your own convenience and hand the printed reading to a member of the reception team.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

Care Navigation

The purpose of Care navigation is for patients to receive care from the most appropriate professional:

  • Care Navigation is a person-centred approach that uses information to help ensure your individual needs are met
  • It enables staff to effectively provide you with information about how to access alternative local health
  • Care Navigators can support you to access the most appropriate service, which may not need to be a GP
  • care Navigators understand that what you tell them may lead to you still needing to see a GP

CARE NAVIGATORS WILL NOT MAKE CLINICAL DECISIONS ABOUT YOU

GP Practice receptionists have been trained as CARE NAVIGATORS and have the full support of GPs.

You will be politely asked for the reason for your appointment request as CONFIDENTIALLY as possible,

CARE NAVIGATION means not all visits to your Surgery will result in you being offered a GP appointment.

You may be directed to support from VOLUNTARY ORGANISATIONS/COMMUNITY BASED SERVICES depending on your issue

You may be offered CARE from other members of the Surgery team, such as a PHARMACIST or PRACTICE NURSE

When you present with symptoms that meet the criteria for other services such as physiotherapy, pharmacy, optician or third sector service; the CARE NAVIGATOR can offer you a choice and give you information to help you get to the most appropriate help.

Please be patient with the Care Navigator (Receptionist) as the best way to help you get to the most appropriate support is by asking you specific questions.

The services we will be offering to you are:-

The Dentist

The optician

The Direct Access Physiotherapy Department at YAB

The Minor Injuries Department at YAB

Your local Pharmacy

Gwent Mental health Consortium



 
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