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THERE IS A CHANGE COMING TO YOUR DOCTOR'S SURGERY: 'CARE NAVIGATION' - What does it mean to you as a patient?

Please see Further Information for full details

*Pre-bookable appointments now available as a face to face consultation or as a telephone consultation****

***We ask all our patients who are eligible for a flu vaccination to telephone us and book in as soon as possible, we have Saturday morning appointments available***

Glan Rhyd Surgery now has a waiting room blood pressure monitor. Why not call by, have your blood pressure recorded at your own convenience and hand the printed reading to a member of the reception team.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

Suggestions and Complaints

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We strive to give the best possible care and treatment to our patients, and if you receive good treatment, please tell us!

If, for whatever reason, you are not happy with any service we provide we would love to hear from you. Please either ask at reception as to how to put your concern in writing, or contact the Practice Manager to discuss your concern. Your comments are valuable to us and will only help us to improve the quality of care and the service we provide.

complaints-procedure-leaflet-wales.doc

Written complaints form.docx

We abide by the 'Putting Things Right' arrangements as set out by the Welsh Assembly Government, and more information can be found in the following documents.

Putting Things Right Booklet - English version

Putting Things Right Booklet - Welsh Version



 
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