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THERE IS A CHANGE COMING TO YOUR DOCTOR'S SURGERY: 'CARE NAVIGATION' - What does it mean to you as a patient?

Please see Further Information for full details

*Pre-bookable appointments now available as a face to face consultation or as a telephone consultation****

***We ask all our patients who are eligible for a flu vaccination to telephone us and book in as soon as possible, we have Saturday morning appointments available***

Glan Rhyd Surgery now has a waiting room blood pressure monitor. Why not call by, have your blood pressure recorded at your own convenience and hand the printed reading to a member of the reception team.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

Practice Policies

Patients' Charter

We believe we can provide you, the patient with an excellent level of health care.

As a patient of the practice you have the right to:

  • be treated as an individual, with courtesy, respect and dignity at all times.
  • be given the names of people involved in your care.
  • be offered a health check appointment on registering with the practice.
  • be seen, under normal circumstances, within 30 minutes of appointment, or be given for the delay.
  • doctors.jpgreceive advice to promote good health.
  • be given the most appropriate care by suitably qualified people; no care of treatment will be given without your informed consent.
  • be referred to a consultant acceptable to you when your doctor feels such a course of action necessary.
  • choose whether or not to take part in medical research.
  • receive medical advice over the telephone if and when appropriate.
  • have access to your health records subject to any limitation by law.
  • a home visit by arrangement, if too ill to attend surgery.
  • to have access to a doctor at all times for emergencies, bearing in mind that we are not a "999" service.
  • speak to a receptionist in private, if requested.

 


 

Violence in the Surgery

Our surgery does not tolerate any form of abuse towards any member of staff. This means any incident where doctors or staff are verbally or physically abused or threatened whether this is during a consultation, at the reception desk or over the telephone.

Any incident will be discussed by the doctors immediately and may result in the patient being removed from our list.

 


 

ConfidentialityConfidentiality

Any information that is given to any member of staff is confidential and will only be disclosed to the relevant person.

All staff are governed by the data protection act.



 
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