Noticeboard

****UPDATE APRIL 2020****We are aware that some people are feeling worried about contacting their GP Surgery for advice and care, or contacting them much later than they would normally if they are unwell.

We want to assure you that your GP Surgery still expects and wants to hear from you if you need them- not just for Coronavirus related symptoms.

If you have any concerns please don’t hesitate to telephone your surgery, but please don’t turn up there in person. You will be offered a telephone or video call with the relevant Health Professional and only if they feel it is necessary, you will be invited in for further assessment.

If you have symptoms of Coronavirus and need to be seen, this will be in a designated area.

**Due to the Corona Virus outbreak we are currently dealing with patients via a telephone triage system in the first instance

**Please do not attend the surgery under any cirucmstance  if you have any of the following symptoms :-  high temperature, new cough, shortness of breath or breathing difficulties, in this instance please follow the guidance below.

 PLEASE RING AFTER 2PM FOR TEST RESULTS TO AVOID THE QUEUE FOR APPOINTMENTS.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

Suggestions and Complaints

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We strive to give the best possible care and treatment to our patients, and if you receive good treatment, please tell us!

If, for whatever reason, you are not happy with any service we provide we would love to hear from you. Please either ask at reception as to how to put your concern in writing, or contact the Practice Manager to discuss your concern. Your comments are valuable to us and will only help us to improve the quality of care and the service we provide.

complaints-procedure-leaflet-wales.doc

Written complaints form.docx

We abide by the 'Putting Things Right' arrangements as set out by the Welsh Assembly Government, and more information can be found in the following documents.

Putting Things Right Booklet - English version

Putting Things Right Booklet - Welsh Version



 
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