We believe we can provide you, the patient with an excellent level of health care.
As a patient of the practice you have the right to:
- be treated as an individual, with courtesy, respect and dignity at all times.
- be given the names of people involved in your care.
- be offered a health check appointment on registering with the practice.
- be seen, under normal circumstances, within 30 minutes of appointment, or be given for the delay.
- receive advice to promote good health.
- be given the most appropriate care by suitably qualified people; no care of treatment will be given without your informed consent.
- be referred to a consultant acceptable to you when your doctor feels such a course of action necessary.
- choose whether or not to take part in medical research.
- receive medical advice over the telephone if and when appropriate.
- have access to your health records subject to any limitation by law.
- a home visit by arrangement, if too ill to attend surgery.
- to have access to a doctor at all times for emergencies, bearing in mind that we are not a "999" service.
- speak to a receptionist in private, if requested.
Violence in the Surgery
Our surgery does not tolerate any form of abuse towards any member of staff. This means any incident where doctors or staff are verbally or physically abused or threatened whether this is during a consultation, at the reception desk or over the telephone.
Any incident will be discussed by the doctors immediately and may result in the patient being removed from our list.
Any information that is given to any member of staff is confidential and will only be disclosed to the relevant person.
All staff are governed by the data protection act.