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Noticeboard

**Due to the Corona Virus outbreak we are currently dealing with patients via a telephone triage system in the first instance

**Please do not attend the surgery under any cirucmstance  if you have any of the following symptoms :-  high temperature, new cough, shortness of breath or breathing difficulties, in this instance please follow the guidance below.

We are currently requesting thatFOR REPEAT PRESCRIPTION ENQUIRIES OR TEST RESULTS, PLEASE RING AFTER 2PM TO AVOID THE QUEUE FOR APPOINTMENTS.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

Practice Policies

Patients' Charter

We believe we can provide you, the patient with an excellent level of health care.

As a patient of the practice you have the right to:

  • be treated as an individual, with courtesy, respect and dignity at all times.
  • be given the names of people involved in your care.
  • be offered a health check appointment on registering with the practice.
  • be seen, under normal circumstances, within 30 minutes of appointment, or be given for the delay.
  • doctors.jpgreceive advice to promote good health.
  • be given the most appropriate care by suitably qualified people; no care of treatment will be given without your informed consent.
  • be referred to a consultant acceptable to you when your doctor feels such a course of action necessary.
  • choose whether or not to take part in medical research.
  • receive medical advice over the telephone if and when appropriate.
  • have access to your health records subject to any limitation by law.
  • a home visit by arrangement, if too ill to attend surgery.
  • to have access to a doctor at all times for emergencies, bearing in mind that we are not a "999" service.
  • speak to a receptionist in private, if requested.

 


 

Violence in the Surgery

Our surgery does not tolerate any form of abuse towards any member of staff. This means any incident where doctors or staff are verbally or physically abused or threatened whether this is during a consultation, at the reception desk or over the telephone.

Any incident will be discussed by the doctors immediately and may result in the patient being removed from our list.

 


 

ConfidentialityConfidentiality

Any information that is given to any member of staff is confidential and will only be disclosed to the relevant person.

All staff are governed by the data protection act.



 
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