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Noticeboard

****UPDATE APRIL 2020****We are aware that some people are feeling worried about contacting their GP Surgery for advice and care, or contacting them much later than they would normally if they are unwell.

We want to assure you that your GP Surgery still expects and wants to hear from you if you need them- not just for Coronavirus related symptoms.

If you have any concerns please don’t hesitate to telephone your surgery, but please don’t turn up there in person. You will be offered a telephone or video call with the relevant Health Professional and only if they feel it is necessary, you will be invited in for further assessment.

If you have symptoms of Coronavirus and need to be seen, this will be in a designated area.

**Due to the Corona Virus outbreak we are currently dealing with patients via a telephone triage system in the first instance

**Please do not attend the surgery under any cirucmstance  if you have any of the following symptoms :-  high temperature, new cough, shortness of breath or breathing difficulties, in this instance please follow the guidance below.

We are currently requesting that FOR REPEAT PRESCRIPTION ENQUIRIES OR TEST RESULTS, PLEASE RING AFTER 2PM TO AVOID THE QUEUE FOR APPOINTMENTS.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

Glan Rhyd Surgery

ACCESS STANDARDS 2019

 

A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.

These standards are set out below;

People receive a prompt response to their contact with a GP practice via telephone.

Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.

People receive bilingual information on local and emergency services when contacting a practice.

People are able to access information on how to get help and advice.

People receive the right care at the right time in a joined up way which is based on their needs.

People can use a range of options to contact their GP practice.

People are able to email a practice to request a non-urgent consultation or a call back.

Practices understand the needs of people within their practice and use this information to anticipate the demand on its services. 

 

Aneurin Bevan University Health Board will be supporting our practice to ensure these standards are achieved by March 2021.

 
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