Noticeboard

****UPDATE APRIL 2020****We are aware that some people are feeling worried about contacting their GP Surgery for advice and care, or contacting them much later than they would normally if they are unwell.

We want to assure you that your GP Surgery still expects and wants to hear from you if you need them- not just for Coronavirus related symptoms.

If you have any concerns please don’t hesitate to telephone your surgery, but please don’t turn up there in person. You will be offered a telephone or video call with the relevant Health Professional and only if they feel it is necessary, you will be invited in for further assessment.

If you have symptoms of Coronavirus and need to be seen, this will be in a designated area.

**Due to the Corona Virus outbreak we are currently dealing with patients via a telephone triage system in the first instance

**Please do not attend the surgery under any cirucmstance  if you have any of the following symptoms :-  high temperature, new cough, shortness of breath or breathing difficulties, in this instance please follow the guidance below.

 PLEASE RING AFTER 2PM FOR TEST RESULTS TO AVOID THE QUEUE FOR APPOINTMENTS.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

PLEASE SEE COVID TAB REGARDING APPOINTMENT BOOKINGS CURRENTLY 

How do I make an appointment to see a GP?

  • You can telephone us between the hours of 8am and 6.30pm on 01495 301210
  • You can attend the Practice between the hours of 8am and 6.30pm
  • You can book online using My Health On Line (this requires prior registration) - See Further information to the right of this screen
  • You can email us at correspondence.w93032@wales.nhs.uk (non-urgent appointment requests only(please ensure you read the automatic reply if using this method of contact)

                         What types of  GP appointments are available?

  • We offer on the day appointments for problems that can't wait for a routine appointment
  • We offer routine appointments
  • We offer appointments up to 28 days in advance. 

All these appointments are available as either:

  • A FACE TO FACE CONSULTATION or a
  • TELEPHONE CONSULTATION

             How far in advance can I make an appointment to see a GP?

We offer GP appointments up to 28 working days in advance. If you are suffering with symptoms or a condition that can't wait for our next available appointment, please inform the receptionist so that she can assist you.

 Important information when making an appointment with a GP

All patients are asked why they require an appointment to see a GP. This is to ensure all patients receive

  • The most appropriate medical care
  • From the most appropriate medical professional
  • At the most appropriate time

We will continue to provide the same level of service to our patients if they would prefer not to give the reason. 

We would like all our patients to know that our reception team, have   been trained in care navigation, alongside other reception teams within Blaenau Gwent. Care navigation is the offering of alternative services in the local area that may be more suited to your need. In offering this service, we do not discriminate against any of our patients decisions  to accept the offer or not.  You may be offered services such as :-

  • The local pharmacy - common ailment scheme
  • minor injuries department at YAB
  • Direct Access physiotherapy at YAB
  • A local optician
  • A dentist

***please see usual working days for GP's to view when your usual GP may be available****

Disabled Access

Our health centre has suitable access for disabled patients.

GP Training

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

 
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