Please download and use My Surgery App to request prescription items that you have had previously, but are not on your repeat medication list.
PRESCRIPTION QUERIES - PLEASE TELEPHONE US USING OUR USUAL NUMBER OF 01495 301210 OR EMAIL YOUR ENQUIRY TO CORRESPONDENCE.W93032@wales.nhs.uk (only available between the hours of 8am-6.30pm Monday-Friday(excluding public holidays)
Online Repeat Prescriptions
MyHealthOnline allows you to reorder your repeat medication quickly. For more information and to get set up, please click here or call at the surgery (with photo ID). Once we have confirmed your identification it takes seconds to set up!
If you've received your MyHealthOnline letter from the surgery containing your log-in codes, but you're not sure what to do now, download this easy 'How To' Guide. It walks you through the steps to ensure easy access to the online system so that you can order your repeat medication or book/amend appointments online.
Important Information for Patients - Repeat Prescriptions
We have created a pictorial to help you plan your requests
When will my prescription be ready?
- It is the patient's responsibility to ensure the request is handed in on time and no earlier than 7 days prior to the due date.
- All repeat slips must be signed and dated by the patient or their representative.
- All items requested must be ticked.
- The number of items requested must be entered where appropriate.
- If a patient would like to collect a prescription from a pharmacy this must be stated clearly on the request.
- We process up to 300 prescriptions daily. We would kindly ask that patients not put pressure on our reception or Prescription staff to get a prescription signed immediately.
- To prevent errors, we do not accept repeat medication requests over the telephone. We must either have the white tear-off part of a patient's last prescription or have the request in writing.
- Having received medication once does not automatically qualify a patient to receive it again whenever they feel they need or want it. If a medication is not listed on the white part of a prescription it has not been marked as a repeat prescription.
- To discuss other medication a patient will need to make a routine appointment with a GP. It is solely the doctor's decision to prescribe medication appropriate to the patient.
- The white part of a prescription also carries important information for you, the patient, including when a medication review is due. Please make a careful note of this information.
We operate a computerised system. Please allow at least 48 hours for your repeat prescription. Please mark the items required clearly on your prescription slip. If this slip is not available please write giving name, address and item required.
There are several means of arranging for a repeat prescription.
1. By post to surgery enclosing a stamped addressed envelope.
2. Deliver by hand into our post boxes situated both outside and inside the practice.
3. Prescription slips can be given directly to participating chemists (ask in surgery for details).
4. By completing the online form - just follow the link for MyHealthOnline above
5. Email us at email@example.com
(please note emails are accessed Monday-Friday 8am-6.30pm and should not be used for clinical matters and must include your name, address and DOB.)
PRESCRIPTION REQUESTS WILL NOT BE TAKEN BY TELEPHONE IN ORDER TO MINIMISE ERRORS
Arrangements can be made for you to collect your prescription directly from a participating chemist of your choice. Some chemists provide a delivery service for any elderly or housebound patients.
From time to time patients on repeat prescriptions are asked to make an appointment to see doctor. This review is necessary so that doctor can check that repeat medication is still appropriate.
REPEAT DISPENSING SERVICE
Repeat Dispensing is beneficial to patients who are taking regular medication for a stable condition. Please ask your GP when having your annual medication review if you are eligible for this service.
This is ideal if you are stuggling to place your order every 28 days at the surgery.
FOR MORE INFORMATION, PLEASE CONTACT US.