To make an appointment to see a GP, you have several options:

1. Telephone: Call between 8 am and 6.30pm on 01495 301210 - it's a good idea to ring after 11.00 am if you would like a routine appointment (also known as prebookable appointment) as its quieter.
2. In Person: Visit the Practice anytime between 8 am and 6.30 pm.
3. Online: Use the NHS Wales App, available 24/7. You’ll need to sign up and download the app from Google Play or Apple Store. We release our routine appointments both face to face and telephone about 11.30 am.
4. Email: For non-urgent requests, email correspondence.w93032@wales.nhs.uk If you are looking for a specific doctor or looking for a particular day/time, please include this in your email. Be sure to read the automatic reply for further instructions.

Types of GP Appointments Available:

1. On the day appointments for urgent problems that you are worried about 
2. Appointments in a few days for problems that can wait a few days
3. Routine appointments also known as prebookable appointments up to 4 weeks in advance 

All of the appointments are available as face to face appointments or telephone appointments and we offer a mix of these appointments every day.

In addition to these appointments, we have a duty doctor who deals with the clinical emergencies each day. The duty doctor triages all calls and makes the decision as to the next course of action. Please ensure you give the reception staff accurate information when you believe you have a clinical emergency so that they can detail this to the duty doctor.

Our reception team are all trained in care navigation. This means they will ask you why you require the appointment. If appropriate, you may be offered an alternative service that would be appropriate for your need. This could be the minor injuries department, your local pharmacy for free treatment under the common ailment scheme or your local optician.

To make an appointment to see a Nurse, you have several options:

1. Telephone: Call between 8 am and 6.30pm on 01495 301210 - it's a good idea to ring after 11 am if you can as its quieter.
2. In Person: Visit the practice anytime between 8 am and 6.30 pm
3. Online: Use the NHS Wales App, available 24/7. You'll need to sign up and download the app from Google Play or Apple store. Not all appointment types are available as yet but booking for B12 injections, Depo Provera injections and cervical screening are available now.
4. Email: For non-urgent requests, email us at correspondence.w93032@wales.nhs.uk

Types of Nurse appointments available:

• Chronic Disease management such as Diabetes,  Hypertension, Asthma, COPD, Coronary heart Disease - these are booked in your birth month where possible
• Contraception issues such as depo-provera, oral contraceptive pill
• Vaccinations and immunisations including some holiday vaccinations
• Wound dressings/removal of stitches & clips
• Cervical screening
• Warfarin monitoring
• Blood tests
• Blood Pressure
• Lifestyle advice

How far in advance can I book an appointment to see the Nursing team?

Appointments are available 6 weeks in advance. Each day we allocate urgent appointments for urgent issues.

Glan Rhyd Surgery

ACCESS STANDARDS 2024 / 2025

 A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.

These standards are set out below;

• People receive a prompt response to their contact with a GP practice via telephone.
• Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
• People receive bilingual information on local and emergency services when contacting a practice.
• People are able to access information on how to get help and advice.
• People receive the right care at the right time in a joined up way which is based on their needs.
• People can use a range of options to contact their GP practice.
• People are able to email a practice to request a non-urgent consultation or a call back.
• Practices understand the needs of people within their practice and use this information to anticipate the demand on its services. 

Aneurin Bevan University Health Board will be supporting your GP practice to ensure these standards are achieved by March 2025.

All patients are asked why they require an appointment to see a GP. This is to ensure all patients receive:

• The most appropriate medical care
• From the most appropriate medical professional
• At the most appropriate time

We will continue to provide the same level of service to our patients if they would prefer not to give the reason. 

CHAPERONES

If you would like a chaperone present during your consultation then please advise the receptionist when booking your appointment or when checking in. You can also ask the clinician when you are in the consultation room.

We would like all our patients to know that our reception team have been trained in care navigation alongside other reception teams within Blaenau Gwent. Care navigation is the offering of alternative services in the local area that may be more suited to your need. In offering this service, we do not discriminate against any of our patients decisions to accept the offer or not.  You may be offered services such as:

• The local pharmacy - common ailment scheme
• minor injuries department
• Direct Access physiotherapy at YAB
• A local optician
• A dentist

Appointments for blood tests can be made up to 6 weeks in advance. These are available by either telephoning the practice or in person. If you require a blood test following a hospital request and have the blood form in your possession, please bring it with you to the appointment. 

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late, our reception team will speak to the clinician who you are due to see and you may either be asked to rebook or have an extended wait. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please note, this is the GP's usual working days although variation may occur during times of leave and other circumstances.

Dr Mala Bradbury - All day Moday and half day Tuesday

Dr Shirley Gumery - All day Tuesday, Thursday and Friday.

Dr Molly Powell (currently on maternity leave) - All day Tuesday, Wednesday and Thursday

Dr Rachel Walker -All day Tuesday, Wednesday, and Friday 

Dr Jessica Cullinane - All day Monday, Tuesday and Thursday

Dr Bethan Griffiths (currently on maternity leave) - All day Monday and Wednesday

Dr Naomi Cadbury - All day Monday and Wednesday

Dr Rufaro Gamanya - All day Tuesday and Wednesday

Dr Sophie Mella - All day Monday and Tuesday

Dr Rachel Sumner - All day Wednesday, Thursday and Friday

Medical students and nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice.

However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected.

This will not affect your treatment in any way.