How do I make an appointment to see a GP?

• You can telephone us between the hours of 8am and 6.30pm on 01495 301210
• You can attend the Practice between the hours of 8am and 6.30pm
• You can book online using the NHS Wales App (this service can be used 24 hours a day)- you will need to sign up to use this service - downlaod the app using google play/apple.
• You can email us at correspondence.w93032@wales.nhs.uk  non-urgent appointment requests only(please ensure you read the automatic reply if using this method of contact)

What types of GP appointments are available?

• We offer on the day appointments for problems that can't wait for a routine appointment
• We offer routine appointments
• We offer appointments up to 21 days in advance.
• All these appointments are available as both telephone consultations or face to face consultations. 

How far in advance can I make an appointment to see a GP?

We offer GP appointments up to 21 working days in advance.

If you are suffering with symptoms or a condition that can't wait for our next available appointment, please inform the receptionist so that she can assist you.

How do I make an appointment to see the Nursing Team?

• You can telephone us between the hours of 8am and 6pm
• You can attend the practice between the hours of 8am and 6.00pm
• You can email us at correspondence.w93032@wales.nhs.uk (non-urgent appointment requests only(please ensure you read the automatic reply if using this method of contact)

What types of appointments are available with the Nursing team?

• Chronic Disease management such as Diabetes,  Hypertension, Asthma, COPD, Coronary heart Disease - these are booked in your birth month where possible
• Contraception issues such as depo-provera, oral contraceptive pill
• Injections including some holiday vaccinations
• Wound dressings
• Cervical screening
• Removal of stitches
• Warfarin monitoring
• Ear syringe
• Blood tests
• Blood Pressure

How far in advance can I book an appointment to see the Nursing team?

Appointments are available 6 weeks in advance.

Glan Rhyd Surgery

ACCESS STANDARDS 2022 / 2023

A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.

These standards are set out below;

• People receive a prompt response to their contact with a GP practice via telephone.
• Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
• People receive bilingual information on local and emergency services when contacting a practice.
• People are able to access information on how to get help and advice.
• People receive the right care at the right time in a joined up way which is based on their needs.
• People can use a range of options to contact their GP practice.
• People are able to email a practice to request a non-urgent consultation or a call back.
• Practices understand the needs of people within their practice and use this information to anticipate the demand on its services. 

Aneurin Bevan University Health Board will be supporting your GP practice to ensure these standards are achieved by March 2023.

All patients are asked why they require an appointment to see a GP. This is to ensure all patients receive:

• The most appropriate medical care
• From the most appropriate medical professional
• At the most appropriate time

We will continue to provide the same level of service to our patients if they would prefer not to give the reason. 

CHAPERONES

If you would like a chaperone present during your consultation then please advise the receptionist when booking your appointment or when checking in. You can also ask the clinician when you are in the consultation room.

We would like all our patients to know that our reception team have been trained in care navigation alongside other reception teams within Blaenau Gwent. Care navigation is the offering of alternative services in the local area that may be more suited to your need. In offering this service, we do not discriminate against any of our patients decisions to accept the offer or not.  You may be offered services such as:

• The local pharmacy - common ailment scheme
• minor injuries department
• Direct Access physiotherapy at YAB
• A local optician
• A dentist

Appointments for blood tests can be made up to 6 weeks in advance. These are available by either telephoning the practice or in person. If you require a blood test following a hospital request and have the blood form in your possession, please bring it with you to the appointment. 

The phlebotomist is only trained to take bloods so if you require further procedures such as BP, please indicate this to the receptionist at the time of the booking in order that you appointment  is made with the right healthcare professional.

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• book or cancel appointments online
• renew or order repeat prescriptions online

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

https://www.myhealthonline-inps2.wales.nhs.uk/language/selection.html

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Why not sign up to book and cancel appointments on line or order your repeat prescription on line using My Health On Line.

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• book or cancel appointments online
• renew or order repeat prescriptions online

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late, our reception team will speak to the clinician who you are due to see and you may either be asked to rebook or have an extended wait. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please note, this is the GP's usual working days although variation may occur during times of leave and other circumstances.

Dr Paul Treasure - All day Monday and all day Wednesday 

Dr Cliff Jones - All day Monday

Dr Mala Bradbury - All day Thursday and Friday

Dr Shirley Gumery - All day Tuesday, Thursday and Friday.

Dr Rachel Taylor - All day Wednesday

Dr Rachel Walker -All day Tuesday, Wednesday, and Friday 

Dr Jessica Cullinane - All day Monday, Tuesday and Thursday

Dr Bethan Griffiths - All day Monday, Wednesday and Thursday

Dr Walaa Aldairy - All day Tuesday, Wednesday and Thursday morning

Medical students and nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice.

However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected.

This will not affect your treatment in any way.