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Noticeboard

**Due to the Corona Virus outbreak we are currently dealing with patients via a telephone triage system in the first instance

**Please do not attend the surgery under any cirucmstance  if you have any of the following symptoms :-  high temperature, new cough, shortness of breath or breathing difficulties, in this instance please follow the guidance below.

We are currently requesting thatFOR REPEAT PRESCRIPTION ENQUIRIES OR TEST RESULTS, PLEASE RING AFTER 2PM TO AVOID THE QUEUE FOR APPOINTMENTS.

We are pleased to inform all our patients and patients registered elsewhere, that we now provide IUD/IUS (coil) insertions and removals. Please contact the surgery for further information.

PRESCRIPTION QUERIES - PLEASE TELEPHONE US AFTER 2PM OR ALTERNATIVELY EMAIL US AT CORRESPONDENCE.W93032@wales.nhs.uk (only available between the hours of 8am-6.30pm Monday-Friday(excluding public holidays)

Online Repeat Prescriptions

MyHealthOnline allows you to reorder your repeat medication quickly.  For more information and to get set up, please click here or call at the surgery (with photo ID). Once we have confirmed your identification it takes seconds to set up!

Druggist1Order Your Prescription via MyHealthOnline  

 

If you've received your MyHealthOnline letter from the surgery containing your log-in codes, but you're not sure what to do now, download this easy 'How To' Guide. It walks you through the steps to ensure easy access to the online system so that you can order your repeat medication or book/amend appointments online.


Important Information for Patients - Repeat Prescriptions

  • Under the GMS agreement (2004), the surgery has 48 hours (two full working days when submitted during opening hours) in which to prepare a repeat medication request.

    For example, if you request a prescription on Monday, it will not be ready until Wednesday. Bank holidays and weekends are not included in the 48 hours. 

  • It is the patient's responsibility to ensure the request is handed in on time and no earlier than 7 days prior to the due date.
  • All repeat slips must be signed and dated by the patient or their representative.
  • All items requested must be ticked.
  • The number of items requested must be entered where appropriate.
  • If a patient would like to collect a prescription from a pharmacy this must be stated clearly on the request.
  • We process up to 300 prescriptions daily. We would kindly ask that patients not put pressure on our reception or Prescription staff to get a prescription signed immediately.
  • To prevent errors, we do not accept repeat medication requests over the telephone. We must either have the white tear-off part of a patient's last prescription or have the request in writing.
  • Having received medication once does not automatically qualify a patient to receive it again whenever they feel they need or want it. If a medication is not listed on the white part of a prescription it has not been marked as a repeat prescription.
  • To discuss other medication a patient will need to make a routine appointment with a GP. It is solely the doctor's decision to prescribe medication appropriate to the patient.
  • The white part of a prescription also carries important information for you, the patient, including when a medication review is due. Please make a careful note of this information.

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We operate a computerised system. Please allow at least 48 hours for your repeat prescription. Please mark the items required clearly on your prescription slip. If this slip is not available please write giving name, address and item required.

There are several means of arranging for a repeat prescription.

1. By post to surgery enclosing a stamped addressed envelope.

2. Deliver by hand into our post boxes situated both outside and inside the practice.

3. Prescription slips can be given directly to participating chemists (ask in surgery for details).

4. By completing the online form - just follow the link for MyHealthOnline above

5. Email us at correspondence.w93032@wales.nhs.uk

(please note emails are accessed Monday-Friday 8am-6.30pm and should not be used for clinical matters and must include your name, address and DOB.)

PRESCRIPTION REQUESTS WILL NOT BE TAKEN BY TELEPHONE IN ORDER TO MINIMISE ERRORSredcross.jpg

Arrangements can be made for you to collect your prescription directly from a participating chemist of your choice. Some chemists provide a delivery service for any elderly or housebound patients.

From time to time patients on repeat prescriptions are asked to make an appointment to see doctor. This review is necessary so that doctor can check that repeat medication is still appropriate.

REPEAT DISPENSING SERVICE

Repeat Dispensing is beneficial to patients who are taking regular medication for a stable condition. Please ask your GP when having your annual medication review if you are eligible for  this service.

This is ideal if you are stuggling to place your order every 28 days at the surgery.

FOR MORE INFORMATION, PLEASE CONTACT US.

 
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