*** We are currently experiencing technical issues with our telephones. We are working to try and resolve this issue as quickly as possible. Thank you for your patience and understanding***
****There is currently a national shortage of blood test bottles due to a problem with the manufacturer. This shortage is temporary and expected to last up to 3 months. However, it does mean that some tests for some people will be postponed until the national stocks recover. Those patients with the highest risk or need will still receive the blood tests they need, but others will have to wait****
Please download the My Surgery App on your smartphone. This will enable you to email us directly and will give the opportunity to register for My health On line, where you can book appointments on line and request your repeat prescriptions.
What to expect from your GP practice?
If you have comments or queries, you can contact the surgery team from this website. Please use the contact details tab on top right.
Glan Rhyd Surgery is open from 8 am until 6.30pm Monday-Friday excluding public holidays.
Attending for an appointment - Please join the queue safely and arrive no more than 5 minutes earlier than your specified appointment time. Please attend alone where possible. We can only allow a few patients into the practice at any one time so you may not be able to be seated in the practice straight away. If this causes you difficulty, please let one of our staff know.
Please wear a face mask when attending the practice.
Please do not attend the practice if you are experiencing symptoms detailed below:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with symptoms have at least 1 of these.
What to do if you have symptoms
If you have any of the main symptoms of COVID-19:
- Get a PCR test (test that is sent to a lab) to check if you have COVID-19 as soon as possible.
- You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.
Anyone in your childcare or support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.
We have created a pictorial to indicate what day your repeat prescription will be with your chosen pharmacy to minimise the number of enquiries we get at the practice. The pictorial can be accessed here.
Repeat Prescription pictorial
Making an appointment - To minimise time in the practice, please telephone us on our usual number of 01495 301210 to make all appointments. You may email us at firstname.lastname@example.org for non urgent requests at which point we will contact you back to book.
Ordering repeat prescriptions - Please place your request form in the repeat prescriptions box to the left of the main doors. Alternatively you can register for My Health On Line and order these online or send us an email at email@example.com. Why not download my surgery app and request your prescriptions direct from the app.
Handing in specimens/samples - Please hand to a member of staff when requested to do so
Collections - We strongly encourage all patients to receive letters/fit notes via the post to reduce the footfall at the practice. Prescriptions can be collected where absolutely necessary although we highly recommend our patients choose a pharmacy for collection purposes.
We are aware that some people are feeling worried about contacting their GP Surgery for advice and care, or contacting them much later than they would normally if they are unwell.
We want to assure you that your GP Surgery still expects and wants to hear from you if you need them- not just for Coronavirus related symptoms.
If you have any concerns please don’t hesitate to telephone your surgery,. You will be offered a telephone or video call with the relevant Health Professional and if they feel it is necessary, you will be invited in for further assessment.
If you have symptoms of Coronavirus and need to be seen, this will be in a designated area.
If you or someone in your family is experiencing mental health difficulties during this period you may find the following NHS website helpful.
Remember that you can still ask for a GP appointment for a health problem not related to coronavirus. Please telephone the surgery for a telephone consultation.
***In linking with Bryn Bach Park Run, Glan Rhyd Surgery is certified as a parkrun practice by parkrun UK and the Royal College of General Practitioners (RCGP) - See Further information - Park Run - Bryn Back, Tredegar for further details***
(Site updated 06/10/2021)