Glan Rhyd Surgery

Attention

The surgery will be closed on Wednesday 13th August between 11am-3pm for staff training.

We will have emergency telephone cover during this time.

If you have matters of an urgernt nature please ring 01495 301210.

Thank you for your patience.

Avoid the Queue - Touch Screen Self Service Check-in Now Fully Operational

We have a waiting room blood pressure monitor for all patients to use. Staff will be on hand should you need assistance in using the equipment. A print out is given which must be handed to a member of staff for recording or further action.

Our health centre has suitable access for disabled patients.

NHS experience survey June 2025 (update July 2025)

Thank you to everyone who completed the NHS experience questionnaire during June 2025. This was an action from our commitment to access 2024/2025.

Our findings indicated that our overall score out of 10 has dropped from 8.63 to 7.72

We identified common themes from the comments received, which we will use to plan our access commitment for the year 2025/2026.

Our patients said:

• The wait on the phone was too long
• The wait for an appoinment was too long

Our commitment to our patients is that we will continue to maintain a planned and forward looking approach to consultations by undertaking a regular assessment of our appointment system and we are currently carrying this out. 

During week commencing 14th July 2025, our call handlers are monitoring the numbers of patients we are unable to offer an appointment to. In this instance, as we are unable to ask patients to call back, we may direct you to NHS Wales 111 online symptom checker or suggest you download the NHS Wales APP. You can book appointments via the NHS Wales APP as appointments open daily. This data will form  part of our assessment.

 We will also be monitoring the number of wasted appointments due to patients not attending. 

Thank you for your patience during this time. 

NHS experience survey 2024-2025

UPDATE June 2025

As we said we would, following the changes we implemented in April 2025, we are going to run the patient experience questionnaire in June 2025. This will enable us to measure if our changes have been successful.

Please use the link below to complete our questionnaire:-

https://forms.office.com/e/xhFmUEV1M6

Thank you to all who completed the NHS experience survey 2024. The survey closed on 31st December 2024 and we had 269 submissions.

As a practice, we have reviewed the common themes identified from the survey which were:-

• Our patients said they were not happy that our reception team were triaging calls
• Our patients said the wait for a routine (prebookable) appointment was too long
• Our patients said they sometimes waited too long in the phone queue

What we are doing to tackle these themes:-

• We are going to reinforce the message to our patients that our reception team follow guidance on the type of appointment offered which was created and is updated,  by our own clinicians.
• We have allocated a duty doctor each day to triage the calls deemed as a clinical emergency which reinforces the message of appropriate triage by an appropriate professional
• With effect from 28th April 2025, we have employed a minor illness nurse who will assist with the on the day appointment requests
• With effect from 28th April 2025, we are increasing the number of routine appointments (prebookable) available each day
• In order to minimise the wait on the phones, we are actively encouraging our patients to register for the NHS Wales APP - routine (prebookable) appointments are available to book via the APP 

NHS Wales APP

You can now access health services from Glan Rhyd Surgery on the new NHS Wales App.
Download the NHS Wales App from the Apple App Store - https://apps.apple.com/gb/app/nhs-wales-app/id1636689276/

Download the App from the Google Play store
https://play.google.com/store/apps/details?id=com.dhcw.nhswapp

Should you wish to use the Web version, please type the following:
https://app.nhs.wales/login