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Avoid the Queue - Touch Screen Self Service Check-in Now Fully Operational
We have a waiting room blood pressure monitor for all patients to use. Staff will be on hand should you need assistance in using the equipment. A print out is given which must be handed to a member of staff for recording or further action.
Our health centre has suitable access for disabled patients.
Thank you to all who completed the NHS experience survey 2024. The survey closed on 31st December 2024 and we had 269 submissions.
As a practice, we have reviewed the common themes identified from the survey which were:-
Our patients said they were not happy that our reception team were triaging calls
Our patients said the wait for a routine (prebookable) appointment was too long
Our patients said they sometimes waited too long in the phone queue
What we are doing to tacle these themes:-
We are going to reinforce the message to our patients that our reception team follow guidance on the type of appointment offered which was created and is updated, by our own clinicians.
We have allocated a duty doctor each day to triage the calls deemed as a clinical emergency which reinforces the message of appropriate triage by an appropriate professional
With effect from 28th April 2025, we have employed a minor illness nurse who will assist with the on the day appointment requests
With effect from 28th April 2025, we are increasing the number of routine appointments (prebookable) available each day
In order to minimise the wait on the phones, we are actively encouraging our patients to register for the NHS Wales APP - routine (prebookable) appointments are available to book via the APP
NHS Wales APP
You can now access health services from Glan Rhyd Surgery on the new NHS Wales App. Download the NHS Wales App from the Apple App Store - https://apps.apple.com/gb/app/nhs-wales-app/id1636689276/
Download the App from the Google Play store https://play.google.com/store/apps/details?id=com.dhcw.nhswapp
Should you wish to use the Web version, please type the following: https://app.nhs.wales/login
